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Policies
Payment Terms:
All deposits are NON-refundable.
**IF REMAINING BALANCE IS NOT RECEIVED THE WEEK OF THE EVENT***
YOUR ORDER WILL BE CANCELLED. NO EXCEPTIONS.
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Times available: (You choose)
Pickups:
Sundays: 8am-10am
Mon-Sat: 8am-5pm
Delivery:
Tue-Sun: 8am-10am
(Due to heat- Please plan to have both deliveries/ pickups at your earliest time possible)
Address:
*removed for website*
Las Vegas, NV 89110
Upon Arrival:
Please stay in your vehicle, send a quick text that you have arrived and I will come out to you!
**LATE FEE**
THERE IS A $25 LATE FEE IF YOUR ORDER IS NOT PICKED UP ON TIME.
You are given a 15 minute grace period, of your selected time.
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ALLERGY:
Marisol's Tiers of Joy is NOT a Nut-Free Environment, ingredient list can be sent to you per request.
If there is an allergy, it is the clients responsibility to make it aware.
ALCOHOL:
Marisol's Tiers of Joy does not provide any alcohol infused desserts, and or bottles for decoration.
This will have to be provided by the client.
DAMAGES:
Marisol’s Tiers of Joy is not responsible for any and ALL cake damages once left.
We do not replace or refund damaged cakes.
DATE CHANGES:
To change your event date, please notify 14+ days in advanced. Please note, a new date may or may not be available. Once your date is successfully changed, you will no longer be allowed to change again.
Please note that availability is first come first serve.
CANCELATIONS:
IF YOU CANCEL THE WEEK OF THE EVENT:
You will NOT be receiving a refund as your cake has been started on
& no cake credit for the future.
PLEASE CONTACT 2 WEEKS OR MORE IN ADVANCED TO:
Receive “Cake Credit” for FUTURE to use up to ONE YEAR of the cancellation date.
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!Cake Design Disclaimer!
When recreating any custom / original design cake please NOTE that exact coloring/details/sizing is not promised.
I, Marisol, will do the best of my ability to match.
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Tips to Transport your cake SAFE!
1. Clear vehicle space of all loose items that may potentially damage cake
2. Place cake on a flat surface, car floor is perfect!
3. In Las Vegas, temperatures rise to 100+F in these extreme temperatures cake are to soften and
potentially "melt"! Please be sure to keep away from sunlight, and turn on your A/C
4. Drive Carefully. Turns, stops and starts should be performed in an EXTREME SLOW manner
Please Avoid: Bumps, sharp turns, jiggling, hills
USE SLOW TURNS
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Tips to HANDLE your custom cake!
*It is best to serve after the cake has been pulled 1-2 hour prior, 2-3 hours for larger cakes. For easy cutting!
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Frequently Asked Questions
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What if I can't pick up on time?
-Please contact me ASAP
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Can someone else pick up the cake?
-Yes, please contact me so I am aware and provide me a name!
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Can you help me if I drop my cake?
-I am more than happy to help, however, I may not always be available! Contact me ASAP!
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How long in advanced do I need to place an order?
-Please give 3-4 weeks in advanced for any custom cakes!
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Would I get a refund if I need to postpone my event?
-In my payment terms it does state that I do not give refunds. However, I am able to give cake credit for a future order!
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